Managing Identities In The Metaverse

August 8th, 2023

Andras Cser Vice President, Principal Analyst

Martha Bennett VP, Principal Analyst

Julie Ask

With contributors:

Merritt Maxim , Hailey DiCicco , Rachel Birrell

Summary

The metaverse brings new customer identity and access management (CIAM) and fraud management challenges. While users often want anonymity, especially for gaming and chatrooms, the metaverse can only become a viable channel for higher-risk, higher-value transactions if it establishes a high level of trust. Headset-centric interactions also require new approaches to identity verification, authentication, user authorization, consent, and fraud management. This report covers how the metaverse will address identity management and verification to become a viable channel for businesses and governments.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.