Trends Report

Market Overview: Service App Stores

A New Product Category Emerges

December 5th, 2014
With contributors:
Pascal Matzke , Nate Fleming


As part of their business technology (BT) agenda, CIOs will have to ensure a coherent, end-to-end self-service experience across all types of users, assets, and deployment targets. We recently introduced the concept of "service app stores" as the merging usage scenarios of app stores and service catalogs to help CIOs achieve this goal. Over recent months, it has become clear that service app stores will eventually become a product category of their own. In this report, we now provide a market overview of the different offerings that make up the service app store space. We identified four different types of products across a wide range of different vendors.

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