Market Overview: Telecom Expense Management

The telecom expense management (TEM) market has changed considerably over the past two years. Market consolidation continues as weaker players either folded or were acquired. Almost all providers now support both fixed and mobile telecom. Traditional TEM providers have expanded their services into the business process outsourcing of bill verification and payment, supplier negotiation, sourcing consultancy, and mobile device management. The market is moving away from single-country service offerings to meet the needs of multinational corporations for a single global supplier. Systems integrators are taking a greater interest in providing their clients with TEM services, and major telcos are entering the market. Infrastructure and operations (I&O) professionals need to understand these market changes in order to shape company policy on TEM.