Best Practice Report

Measure And Prove The Value Of Your CX Function

How To Track Impact, Stakeholder Engagement, And Operational Efficiency

September 15th, 2023
With contributors:


CX leaders must prove that their CX function adds value to their organization and that it operates efficiently. That’s why they should track their function’s success across four categories: organizational success, CX capability enablement, stakeholder engagement, and operational efficiency. This report suggests which metrics to measure in each category as well as potential data sources.

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