Trends Report

Measure The Success Of Your Conversational AI-Powered Chatbots With These Metrics

Ian Jacobs
Daniel Hong
Jul 29, 2020

Summary

Brands have a bewildering number of methods for measuring conversational AI performance. This research harvests a common core of metrics that conversational AI design professionals should consider when looking to understand how well they are doing. While some of these metrics allow brands to set up a clear-cut benchmark, others require additional assessment to understand.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).