Trends Report

Measure The Success Of Your Conversational AI-Powered Chatbots With These Metrics

July 29th, 2020
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
Daniel Hong, null
Daniel Hong

Summary

Brands have a bewildering number of methods for measuring conversational AI performance. This research harvests a common core of metrics that conversational AI design professionals should consider when looking to understand how well they are doing. While some of these metrics allow brands to set up a clear-cut benchmark, others require additional assessment to understand.

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