Trends Report

Meet The Multisourcing Challenge

Redesign Your Service Integration And Management (SIAM) Capabilities To Deliver Innovation For Customers

August 17th, 2015
With contributors:
Laura Koetzle , Vanessa Wegner , Megan Doerr

Summary

Multisourcing is a reality, but most firms still struggle with service integration and management (SIAM) in multisourced environments. Infrastructure and operations (I&O) teams and their partners suffer from isolated processes, limited communication and collaboration, and goals that don’t match the firm’s revenue growth and customer experience transformation priorities. To achieve their firms’ business goals in a multisourced environment, I&O leaders must build the process integration layer, establish a joint vendor governance model, and improve collaboration and communication across services and vendors. This report gives I&O professionals the best practices for using SIAM to successfully manage a multisourced environment.

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