Data Snapshot

Mobile Experiences Deliver Higher Employee Satisfaction With Intranets

August 14th, 2024
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
With contributors:
James McQuivey, PhD , Paige Ludl , Kara Hartig

Forrester’s Workforce Surveys, 2019 to 2023, demonstrated that satisfaction with corporate intranets rose slowly year over year and improved for smartphones faster than for computers. Only two-thirds of those using the internet on a computer said they were satisfied with its ability to meet their needs in their job in 2019, growing to more than three-quarters in 2023. The use of smartphones to access company intranets consistently resulted in higher satisfaction levels, compared with use of computers.

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