Data Snapshot

Modern And Future Fit HCOs Increase Investment In EX

Technology Investment Priorities Set Modern And Future Fit HCOs Apart

June 14th, 2023
Kara Wilson, null
Kara Wilson
With contributors:
David Hoffman , Michael Kearney , Delilah Gonzalez , Peter Harrison

Forty-two percent of global business and technology professionals at modern or future fit healthcare organizations (HCOs) said that their organization plans to increase investment in technology that improves employee experience (EX) over the next 12 months, compared with 24% of their traditional peers. Combating workforce shortages and high levels of burnout remains a challenge for HCOs today. Investing in EX will help improve employees’ physical and mental health, increasing the odds that HCOs can retain employees and improve efficiency and productivity. This data snapshot highlights the importance of EX tech investments for modern and future fit HCOs.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($395).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.