Vision Report

Navigate Economic Turmoil With Automation

Uncertainty Has Recast Your Automation Roadmap

March 20th, 2023


Interest rates are increasing. Inflation is the highest it’s been in this century, and business investment is tepid. A good word to describe today’s economic landscape would be “uncertain.” This report ranks 12 automation investment areas to help enterprises redraw their automation roadmaps. Four initiatives stand out, and organizations should prioritize them. Those that do so will emerge stronger after the downturn.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.