Trends Report

New Robots, VR, AI, And IoT Need CX Help

Hot Tech Leaves Humans In The Cold At Mobile World Congress 2017

April 5th, 2017
Jennifer Wise, null
Jennifer Wise
With contributors:
David Truog , Gabriella Zoia , William Willsea , Laura Glazer


To gauge the state of the art in interaction technologies, Forrester tried out new offerings at Mobile World Congress 2017. This report highlights the most significant ones, points out some of their major strengths and weaknesses, and examines how the role companies give their CX professionals will determine which of these technologies will graduate from merely cool to actually relevant and useful in people's lives.

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