Landscape Report

New Tech: Experience Research Repositories, Q3 2021

Forrester’s Landscape Overview Of 26 Providers

August 30th, 2021
With contributors:
Ian Jacobs , Cinny Little , Kelsey Callahan , Diane Lynch

Summary

Experience research repositories (ERRs) help organizations more effectively organize, access, and socialize insights and data, thus reducing waste, increasing productivity, and improving engagement. To access these benefits, you’ll have to select from a diverse set of vendors that vary by size, functionality, and specialization for different types of buyers and users. Customer experience (CX), research and insights, and product professionals can use this report to understand the value they can expect from investing in an ERR and to select vendors most appropriate for their specific needs.

Want to read the full report?

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.