Landscape Report

Now Tech: Customer Experience Strategy Consulting Practices, Q3 2020

Forrester's Overview Of 24 Customer Experience Strategy Consulting Practices

September 29th, 2020
With contributors:
Harley Manning , Ben Salamin , Shayna Neuburg

Summary

You can use customer experience (CX) strategy consulting to identify customer problems, develop a plan to profitably solve those problems, and build the necessary CX infrastructure. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, capability, geography, and vertical market focus. CX professionals should use this report to understand the value they can expect from a customer experience strategy consulting practice and to select one based on size and capability.

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