Landscape Report

Now Tech: Robotic Process Automation, Q4 2020

Forrester's Overview Of 25 RPA Providers

October 6th, 2020
With contributors:
Glenn O'Donnell , Amanda Lipson , Diane Lynch

Summary

You can use robotic process automation (RPA) to eliminate repetitive steps and take on simple calculations, connect with analytics to tap into unstructured data and knowledge, and serve as an alternative to business process outsourcing (BPO) labor arbitrage. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Enterprise architects should use this report to understand the value they can expect from an RPA provider and to select one based on size and functionality.

Want to read the full report?

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.