Data Snapshot

Omnichannel Experiences Take Center Stage For Southeast Asia’s Corporate Banks

June 4th, 2024
Pushpa Marwal, Analyst
Pushpa Marwal Analyst
With contributors:
Ashutosh Sharma , Privina Ramanan , Bill Nagel

Corporate banks in Southeast Asia are responding to customer demand for digital experiences. About half of business and technology pros at corporate banks in Indonesia, Malaysia, and Vietnam say their organization will invest more in omnichannel experiences, financial planning software, and investment management platforms in the coming year. This highlights the criticality of digital innovation, especially via modern channels and product integrations, for banks worldwide and suggests that Southeast Asia’s corporate banks acknowledge the need to invest in this area to stay competitive and meet evolving customer expectations. This is a snapshot of Forrester’s data on corporate banks in Southeast Asia.

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