Vision Report

Operational Processes Will Be The Near-Term LLM Sweet Spot

LLMs Need AWAs: 10 Operational Use Cases Prove The Point

October 26th, 2023
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Renee Taylor-Huot, Senior Researcher
Renee Taylor-Huot Senior Researcher
With contributors:
Glenn O'Donnell , Will McKeon-White , Betsy Summers , Boris Evelson , Audrey Lynch , Kara Hartig

Summary

Enterprise-specific language models can improve operational work patterns in compliance, document automation, and customer communication. Clients have asked where the business value, risk, and deployment difficulty will be. We provide a heatmap to compare use cases that can benefit from large language model (LLM) integration. We cover the role of autonomous workplace assistants (AWAs) that will coordinate input and output processing and support required action components. Generative AI (genAI) with AWAs’ help will make process flows more intelligent and adaptive.

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