Trends Report

Optimize Content- And Process-Rich Apps To Improve The Patient Healthcare Experience

December 23rd, 2020
With contributors:
Daniel Hong , Hailey Colin , Paul-Julien Giraud

Summary

Application development and delivery (AD&D) professionals in healthcare must be ready to lead initiatives to modernize content and process management platforms. Prepare to deliver new applications designed to engage patients and clinicians in addition to traditional back-office automation projects. Digital-first work habits will persist beyond pandemic response, and external stakeholders (contractors, partners, suppliers, and patients) now actively participate in content-rich business processes. Interest in allowing external access to content apps has grown over the past three years. Healthcare content and data brings unique complexity to application delivery due to the sensitive nature of patient, medical, or financial information. Workflows can span enterprise boundaries with a content microprocess, such as an action to request files, upload documents, or grant authenticated access to secure repositories. To learn more about content-rich processes that include external participants, schedule an inquiry.

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