Trends Report

Optimize Scalable Workload-Specific Infrastructure For Customer Experiences

New Options For Configuring Highly Scalable Systems Can Improve The ROI Of Infrastructure Investments

August 11th, 2014
Richard Fichera, null
Richard Fichera


You face the difficult task of designing the expansive and scalable infrastructure that supports many of your new customer-facing systems of engagement and their associated analytics. Do not fall back on the same infrastructure elements you used to implement your legacy back-office environments. Many infrastructure and operations (I&O) professionals do, having spent years simplifying and standardizing their enterprise infrastructure. The pressure to implement quickly can result in missed opportunities to improve both capital efficiency and operating expense (opex) by optimizing your server and storage infrastructure for your specific workloads. This report outlines of Forrester's solution for I&O professionals working on infrastructure transformation and discusses when you should consider application-specific infrastructure; develops a framework for evaluating the decision; and outlines commercially viable options. We also cover emerging options for the mid-term (two- to five-year) planning horizon.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.