Data Snapshot

Organizations Are Moving Toward Multitenant SaaS Models For Their Commerce Tech

August 19th, 2022
With contributors:
Fiona Swerdlow , Connor Weathers

During the pandemic, businesses managed to survive with legacy tech stacks, often with some cloud-based add-ons. However, businesses today cannot afford to stick with “good enough” legacy solutions. In 2020, just 20% of global software tech decision-makers primarily deployed their order management systems (OMS) using multitenant software as a service (SaaS). Two years later, 31% of global software decision-makers report that they deploy their OMS using SaaS. Furthermore, one-quarter or more of global software decision-makers currently deploy their other commerce tech solutions using SaaS, including B2C commerce solutions, payments, and product information management.

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