Trends Report

PandemicEX: Your COVID-19 Response Depends On Your Line Managers

April 21st, 2020

Summary

In this second installment of our weekly series of interviews with employee experience (EX) experts, we discuss the crucial role of line managers in communicating and responding to changes in workforce strategy. Although the current pandemic creates urgency for training and enabling line managers, the things that companies should do to support them are not different from before the pandemic — just more crucial.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.