Summary
When evaluating partner experience, suppliers must consider not just their perception of the partner experience, but also the partner’s perspective. Without insights from partners on their level of satisfaction, suppliers risk future channel commitment and loyalty. This report identifies key questions to include in a partner experience or satisfaction survey for each of the five essential capabilities, or pillars, that have a profound impact on partner experience.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.