Partner Experience Surveys: Key Questions To Include

January 1st, 2018

Summary

When evaluating partner experience, suppliers must consider not just their perception of the partner experience, but also the partner’s perspective. Without insights from partners on their level of satisfaction, suppliers risk future channel commitment and loyalty. This report identifies key questions to include in a partner experience or satisfaction survey for each of the five essential capabilities, or pillars, that have a profound impact on partner experience.

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