How To Report

Partner Experience Surveys: Key Questions To Include

January 1st, 2018


When evaluating partner experience, suppliers must consider not just their perception of the partner experience, but also the partner’s perspective. Without insights from partners on their level of satisfaction, suppliers risk future channel commitment and loyalty. This report identifies key questions to include in a partner experience or satisfaction survey for each of the five essential capabilities, or pillars, that have a profound impact on partner experience.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.