Summary
Customer insights (CI) professionals and marketing leaders who have yet to transform from a product-focused to customer-centric strategy and cash in on the promise of turning customer data into big dollars are finding it increasingly challenging to compete. Unfortunately, they are also finding a significant number of problems that involve far more than just data. The issues are so numerous and complex that many leaders have come to the realization they don't know how to resolve the dilemma on their own. If your firm hasn't yet made the journey to data-driven customer centricity, this report will deliver insights needed to make sense of the metamorphosis required. It will help you address the maze of challenges in your firm's quest to compete as an intelligent enterprise in the age of the customer.
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.