Predictions 2014: B2C CMOs Embrace The Post-Digital Landscape

The post-digital era is upon us — digital has tremendous impact but no longer lives in its own vacuum of marketing tactics. And this will be another year in which fast-paced technology adoption will shift the marketing landscape, with some platforms witnessing a tapering off of their rapid rise and marketers facing the challenge of what to test in the next groundswell of media-like activity. In this report, we predict that CMOs of consumer-focused companies and the agencies that serve them will have to double down on their plays to address consumers' more fragmented behaviors, expect excellent customer experiences, and move to make mobile the hub of their digital experiences.