Summary
As firms exploit digital technologies both to create new sources of value for customers and to increase their operational agility, identity and access management (IAM) requires far more than just provisioning employees with corporate resources and enforcing access. IAM for the digital business means the ability to oversee access by a variety of populations, from employees to partners to customers. IAM, done correctly, can protect customers' privacy, save the enterprise millions in fraud costs, counter threats from malicious insiders, and thwart sophisticated cyberattacks — without hurting employee and partner productivity, business agility, or customer experience. In this report, we provide S&R pros with detailed advice and recommendations on these and other pivotal trends that we predict will occur in 2015.
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