Predictions Report

Predictions 2016: The Entitled Customer Emerges In Asia Pacific

Marketers And eBusiness Pros Will Join Forces Through Six Big Shifts

Michael Barnes
Gene Cao
Clement Teo
 and  six contributors
Nov 04, 2015

Summary

Digital experiences are the new normal for customers across Asia Pacific (AP), empowered by widespread — and in some cases now universal — access to mobile technology. They're no longer satisfied with poorly coordinated online and offline experiences. This brief explains how AP-based organizations will respond in 2016 by aligning eCommerce initiatives with both digital and traditional marketing strategies and embracing emerging technology to jump-start internal change initiatives and digital business transformation.

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