Predictions Report

Predictions 2020: India

Value-Driven Firms In India Will Win In The Post-Pandemic World

May 7th, 2020
With contributors:
Ashutosh Sharma , Sukriti Dangi , Bill Nagel


At the start of 2020, business across the globe was humming. Then, COVID-19 blew up around the world — and things changed fast. As the situation evolves, how will Indian firms react? In the post-pandemic world, which firms will lose out and which will have the best chance to win? Customer experience professionals and their colleagues should read this report to understand how the outbreak will affect firms and their opportunities with customers and employees.

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