Trends Report

Process Intelligence Inquiry Spotlight, 2022

Curiosity Around Process Mining Takes Center Stage As The Landscape Matures

January 27th, 2023
With contributors:
Glenn O'Donnell , Audrey Lynch , Diane Lynch


Forrester received 241 process intelligence inquiries between January 2020 and September 2022. Clients wanted to understand the current state of the process intelligence market, including process and task mining tools and where this market is heading. They requested information on the maturity of process intelligence tools, adoption rates of tools and methods, best practices, and ROI benchmarks as well as software vendor-selection support.

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