Trends Report

Q&A: Decoding Hong Kong’s Digital-Only Banks — Livi Bank

Livi Aims To Embed Banking Into Customers’ Daily Lives

August 2nd, 2021

Summary

livi bank, backed by Bank of China (Hong Kong), Jingdong Technology Holding (JD Technology), and Jardine Matheson Group, launched in Hong Kong in August 2020 as the fourth virtual bank of the eight currently operating there. It has since acquired more than 100,000 customers and achieved some of the early goals in its lifestyle banking vision. Digital strategy leaders at banks can use this report — the first in a series about Hong Kong digital banks — to understand livi bank’s vision, strategy, business model, and future roadmap.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.