Trends Report

Quality Management Systems Trends

Start Your Transition To Next-Generation Quality Management

September 30th, 2021
With contributors:
Pascal Matzke , Kerstin Wehmeyer , Elitsa Kortenska , Peggy Dostie


Quality management systems (QMS) traditionally focus on incident response and remediation or postproduction audit and analysis. Even methodologies like total quality management (TQM) focus on detecting and reducing errors in manufacturing and supply chain, to improve customer experience. But today, products have much shorter product lifecycles, many more variants, and more-complex elements, such as sensors and embedded software. To be sure, regulators continue to expect more-detailed compliance reporting, but the real quality imperative is from customers. Mandatory enterprise capabilities to both comply with escalating regulatory requirements and boost value to customers depend on an enterprise’s target markets, industry ecosystem, and value proposition characteristics. Use Forrester’s QMS framework to evolve your quality management from retrospection to intelligent intervention and then to predictive preclusion.

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