Trends Report

Recognize And Cultivate The Impact Of CSRs’ Human Touch And Dedication On CX Quality

February 19th, 2020

Summary

Well-trained representatives know how to go off-book and understand customers’ problems. Customers will remember how representatives make them feel, and some will be vocal about their outstanding experiences. Customers with favorable impressions remember a human touch, a representative’s ingenuity in fixing their problem, or the culture of the firm.

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