Trends Report

Redefine Your Workforce Enablement Policy To Empower Employees

July 28th, 2016
CV
Christopher Voce
CK
Christian Kane
With contributors:
Stephanie Balaouras , Michelle Mai , Diane Lynch

Summary

Supporting a customer-obsessed model requires that an organization manage six levers: structure, culture, talent, metrics, process, and technology. To arm employees with the technology they need to do their best work and delight customers, infrastructure and operations (I&O) managers are embracing desktop modernization projects and redefining their next-generation mobility strategies to meet expectations for more-flexible workspaces among empowered workforces. This report outlines Forrester's solution for I&O professionals faced with workforce enablement challenges; we have designed it to help you redefine your workforce technology policies to empower your employees. This report is an update to a previously published report and offers newly modified analysis and guidance on creating a workforce enablement policy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.