RACI Matrix Tool

Responsibility Assignment (RACI) Matrix Tool For Partner Selection

August 14th, 2024
Jeffrey Rajamani, Sr Analyst
Jeffrey Rajamani Sr Analyst
With contributors:
Frederic Giron , Hannah Jachim , Ian McPherson

Summary

Service provider partner selection is a meticulous process that has a lifecycle of its own. Keeping an end in mind during the partner selection process will keep service delivery working as planned and engagements continuing even beyond the original contract period. Organizations must clarify and gain consensus on roles, expectations, and responsibilities across strategic, tactical, and operational functions and maintain alignment, while systematically narrowing the field to a preferred provider. This tool provides a responsible, accountable, consulted, and informed (RACI) model for partner selection, allowing sourcing teams to specify the roles and activities to complete a customizable RACI matrix.

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