Summary
Point-of-service (POS) hardware and the software that powers it are transforming customer experiences, sales associate experiences, and how stores operate. This report is the first in a two-part series about POS technologies and how merchants choose them to meet their needs. We outline the three primary drivers for retailers to reassess their POS technologies and the strategies behind them, as well as the trade-offs that they will likely face in the most common POS technology approaches.
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