Trends Report

Retailers Are Reassessing Their POS Technology Strategies And Accepting Trade-Offs

August 2nd, 2024
Lauren Cevallos, Analyst
Lauren Cevallos Analyst
Lily Varon, Principal Analyst
Lily Varon Principal Analyst
With contributors:
Fiona Swerdlow , Delilah Gonzalez

Summary

Point-of-service (POS) hardware and the software that powers it are transforming customer experiences, sales associate experiences, and how stores operate. This report is the first in a two-part series about POS technologies and how merchants choose them to meet their needs. We outline the three primary drivers for retailers to reassess their POS technologies and the strategies behind them, as well as the trade-offs that they will likely face in the most common POS technology approaches.

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