Trends Report

Retailers Create Trust Through Inventory And Delivery Visibility

Successful Expectations Management In Shopping Journeys Is The Key To Success

May 27th, 2022
Emily Pfeiffer, Principal Analyst
Emily Pfeiffer Principal Analyst
Nicole Murgia, Senior Researcher
Nicole Murgia Senior Researcher
With contributors:
Fiona Swerdlow , Connor Weathers , Shayna Neuburg

Summary

Many retailers struggle to accurately and realistically set their customers’ expectations and then deliver on those expectations successfully. Retailers can accurately set, meet, and deliver on their customers’ expectations for product availability and delivery by leveraging operational technologies. These systems surface accurate inventory and fulfillment data to customers at the right times and enable communications throughout the experience. This report reviews current customer adoption and expectations for retail shopping experiences and provides a view of where retailers stand today on meeting those demands.

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