Trends Report

Robotic Process Automation: From Hype To Essential Commodity

How Forrester Will Cover RPA Research In The Future

February 22nd, 2024
Bernhard Schaffrik, Principal Analyst
Bernhard Schaffrik Principal Analyst
With contributors:
Glenn O'Donnell , Craig Le Clair , Leslie Joseph , Merve Kandemir , Demi Starks

Summary

Robotic process automation (RPA) is no longer available as an isolated tool but an integral part of many automation platforms. As such, Forrester is refocusing its RPA-related research to deep RPA functionalities as they’re offered by these platform vendors. At the same time, we continue to evaluate all automation vendors from a platform point of view, of which most have either a history in RPA, digital process automation (DPA), or low-code software development. We explain the evolution, our changing research focus, and what you need to do.

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