Summary
Customer success operations are vital for managing, supporting, and scaling customer success activities. Acting as the trusted partner to the customer success leader, the customer success operations manager helps define customer success objectives, strategy, and tactics and implements processes at scale. This Forrester B2B role profile provides a job description and competencies for the customer success operations manager role.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.