Role Profile: Customer Success Operations Manager

December 15th, 2023

With contributors:

Dave Frankland , Cristina De Martini , Seth Marrs , Alesia Garrett , Nicole Bouchie , Shannon Colford , Frank Harris

Summary

Customer success operations are vital for managing, supporting, and scaling customer success activities. Acting as the trusted partner to the customer success leader, the customer success operations manager helps define customer success objectives, strategy, and tactics and implements processes at scale. This Forrester B2B role profile provides a job description and competencies for the customer success operations manager role.

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