Role Profile

Role Profile: Customer Success Operations Manager

December 15th, 2023
With contributors:
Dave Frankland , Cristina De Martini , Seth Marrs , Alesia Garrett , Nicole Bouchie , Shannon Colford , Frank Harris


Customer success operations are vital for managing, supporting, and scaling customer success activities. Acting as the trusted partner to the customer success leader, the customer success operations manager helps define customer success objectives, strategy, and tactics and implements processes at scale. This Forrester B2B role profile provides a job description and competencies for the customer success operations manager role.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.