Summary
Forrester recognizes three distinct models for enabling citizen development: privateer, democracy, and federation. The privateer model leverages a small, autonomous team embedded in a business unit to achieve business goals through digital means, using low-code tools. The role of the digital continuous improvement (DCI) specialist is critical to success in this model. This specialist is a strong problem-solver who identifies digital business opportunities, develops low-code solutions to achieve business results, and helps establish a DCI culture in the organization. Forrester reviews the aptitudes for this role; associated technologies; necessary background, skills, and knowledge; and success metrics.
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