Summary
Forrester received 410 robotic process automation (RPA) inquiries between February 2020 and December 2021. Clients want to understand the current state of the RPA market and where it’s headed; they requested information on market size, growth, views on acquisitions, the reality of low-code progress, strike team organizations, and linkage to AI markets. In total, these inquiries reflect a more thoughtful automation mindset, a maturing vendor platform and services market, and an attempt to align RPA efforts with broader digital transformation goals.
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