Trends Report

RPA Inquiry Spotlight, 2022

Automation Takes A More Thoughtful Turn

May 3rd, 2022
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , Renee Taylor-Huot , Bernhard Schaffrik , Leslie Joseph , Audrey Lynch , Diane Lynch

Summary

Forrester received 410 robotic process automation (RPA) inquiries between February 2020 and December 2021. Clients want to understand the current state of the RPA market and where it’s headed; they requested information on market size, growth, views on acquisitions, the reality of low-code progress, strike team organizations, and linkage to AI markets. In total, these inquiries reflect a more thoughtful automation mindset, a maturing vendor platform and services market, and an attempt to align RPA efforts with broader digital transformation goals.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.