Summary
According to Forrester Data Online Retail Forecast, 2016 to 2021 (US), online retail sales have grown 15% year-over-year since 2015. As retailers expand their digital offerings and work to attract more customers, they must offer secure, customer-friendly websites or risk losing business. In this report, we evaluate Amazon, The Home Depot, Macy's, Staples, and Walmart to see how their online channels meet Forrester's security and ease criteria.
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