Trends Report

Security Strength And Ease Benchmark: US Online Retailers 2017

Retailers' Customer Website Security Practices Need To Improve

June 15th, 2017
AS
Alexander Spiliotes
With contributors:

Summary

According to Forrester Data Online Retail Forecast, 2016 to 2021 (US), online retail sales have grown 15% year-over-year since 2015. As retailers expand their digital offerings and work to attract more customers, they must offer secure, customer-friendly websites or risk losing business. In this report, we evaluate Amazon, The Home Depot, Macy's, Staples, and Walmart to see how their online channels meet Forrester's security and ease criteria.

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