Best Practice Report

Selecting Your Business Transformation Consultancy

Industry/Customer Knowledge, A Track Record, Data, And Trust Are Key Consulting Differentiators For Large Complex Projects

February 4th, 2016
MC
Marc Cecere
With contributors:

Summary

Business transformations are becoming riskier and more complex. They are increasingly global and cross-organizational in scope, require new technologies, and focus on customer needs over internal operations. Business leaders frequently hire consultants to help execute these projects. Forrester believes that the true differentiators in selecting a partner focus on their industry capabilities and knowledge of the client's customers.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.