Trends Report

Service App Stores Will Reshape Corporate Tech Management

Empowered Employees And The Need For Cost Transparency Will Drive Service App Stores

July 24th, 2014
SP
Stefan Ried, Ph.D.
With contributors:
Pascal Matzke , Enza Iannopollo , Eveline Oehrlich , Dave Bartoletti

Summary

App stores are the embodiment of public cloud services ranging from consumerized mobile apps to software- and infrastructure-as-a-service in the enterprise context. But, private clouds and software distribution to corporate devices is still cumbersome. As part of their BT agenda, CIOs will have to ensure a coherent, end-to-end self-service experience across all types of users, assets, and deployment targets. In this document, we outline how changing demand characteristics and the need for better cost transparency give way to the service app store. We provide an overview of the technologies currently available to CIOs and describe a road map for shaping the appropriate app store strategy as part of the BT agenda.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.