Seven Ways To Optimize Healthcare CX

How Healthcare CX Pros Can Deliver Exceptional Healthcare CX
August 21st, 2018
With Contributors:
Ben Salamin
and Shayna Neuburg


CX performance in healthcare is lagging. It is a complex ecosystem, with a lack of customer understanding. This report discusses seven ways to optimize CX.

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.