Best Practice Report

Seven Ways To Optimize Healthcare CX

How Healthcare CX Pros Can Deliver Exceptional Healthcare CX

August 21st, 2018
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
Faith Adams, null
Faith Adams
With contributors:
Arielle Trzcinski , Harley Manning , Ben Salamin , Shayna Neuburg

Summary

When it comes to customer experience (CX) performance, healthcare organizations continue to lag. This struggle can be attributed to the industry’s complex ecosystem and a lack of actionable customer understanding. Along with competing priorities and heightened customer expectations, these problems continue to inhibit firms like payers, providers, and pharmacy benefits managers from aligning around their shared customers. This report will discuss seven ways that healthcare CX pros can optimize CX despite these challenges.

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