Trends Report

SharePoint's Future: Engagement Workplaces For Customer Operations

SharePoint's Days As A Broad Middleware Suite Are Over

May 7th, 2015
JR
John Rymer
With contributors:
Laura Ramos , Rob Koplowitz , Christopher Mines , Dominique Whittaker

Summary

It's time for enterprise customers to narrow their expectations of SharePoint; some should reduce SharePoint's role in their application strategies. Once a server suite addressing six major workloads, SharePoint's best use is now as a platform for employee collaboration to support customer operations. We call these applications engagement workplaces; employees use them to quickly triage issues and take actions to win, serve, and retain customers — including real-time collaboration directly with customers. Application development and delivery (AD&D) professionals: Read this report to understand SharePoint's potential to deliver engagement workplaces and the impact of SharePoint's narrower future role in your application-delivery strategy.

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