Best Practice Report

Simplify Process Management With Lean And Agile Thinking

Deliver Flexibility And Oversight With The Forrester Digital Process Model

August 13th, 2024
Julie Mohr, Principal Analyst
Julie Mohr Principal Analyst
With contributors:
Stephanie Balaouras , Charles Betz , Paige Ludl , Kara Hartig

Summary

Forrester client inquiries about IT processes have increased as digital transformation and DevOps practices force many IT organizations to reexamine the role of processes in their operating models. Organizations pursue processes for efficiency and consistency in delivering desired customer outcomes, often leading to overengineered processes and friction in creative endeavors such as R&D and higher-touch service. By adopting lean and agile thinking, technology leaders can redesign processes to increase flexibility and responsiveness.

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