Case Study

SiriusDecisions: A Data-Driven Approach To Predictable Customer Engagement Outcomes

Jun 19, 2020

Summary

Customer success leaders often understand intuitively that they are delivering value to customers, but they lack a data-driven approach for measuring, monitoring, and even predicting the activities and interactions to prioritize for maximum engagement. In this case study, we explain how SiriusDecisions used a best-practice approach to develop and deploy a customer health scorecard in order to drive behaviors that correlated with positive customer and business outcomes.

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