Trends Report

Smart Manufacturing: Don’t Forget The People

Use Forrester’s Automation Triangle To Find Balance With Software, Robots, And People

October 4th, 2022
Paul Miller, Vice President, Principal Analyst
Paul Miller Vice President, Principal Analyst
With contributors:
Pascal Matzke , J. P. Gownder , George Lawrie , Craig Le Clair , Glenn O'Donnell , Renee Taylor-Huot , Luca Lo Scavo , Demi Starks

Summary

Asset-intensive industries like manufacturing are transforming at a dizzying rate. Strategy documents celebrate AI, IoT, robots, and more. But one topic is often forgotten or, at best, tackled poorly: the human element. However, the medium-term future for manufacturing is not one in which people disappear. Nor is it one where they unthinkingly follow an AI’s orders. For manufacturers to attract and retain the talent they’ll need in order to grow, they must champion a future in which technologies augment and empower their human workforce. This report helps business and technology leaders in manufacturing find the right balance between humans and machines.

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