Best Practice Report

Structure: Your Definition Of IT Work Should Shape Your Operating Model

Classify Your Future Work For Successful Delivery In The Long Run

September 7th, 2021
With contributors:


As firms become more customer obsessed, the tech exec mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, tech execs must learn to build a high-performing IT operating model around the right work. This is one in a series of four reports covering the structure within a high-performing IT operating model. Read this report to understand why and how the future definition of work is the foundation that must drive the design of your operating model structure.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.