Structure: Your Definition Of IT Work Should Shape Your Operating Model

As firms become more customer obsessed, the tech exec mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, tech execs must learn to build a high-performing IT operating model around the right work. This is one in a series of four reports covering the structure within a high-performing IT operating model. Read this report to understand why and how the future definition of work is the foundation that must drive the design of your operating model structure.