Trends Report

Supplier Value Management Software Supports Suppliers As Business Partners

Our New Label For Buy-Side Apps Emphasizes Collaboration, Performance, Innovation, And Risk Management

May 7th, 2020
Andrew Bartels, null
Andrew Bartels
Duncan Jones, null
Duncan Jones
With contributors:
Christopher Mines , Audrey Hecht


Companies need software applications to manage their sourcing, contracting, purchasing, invoicing, and supplier management processes. To date, there has not been a standard label for these software apps that's analogous to the label of customer relationship management (CRM) for sales, marketing, and customer service apps. Forrester's new label for buy-side applications is supplier value management (SVM). This name recognizes that firms increasingly view suppliers as key partners that contribute as much to business success as employees — and particularly so in this time of pandemic and recession. "Supplier value management" acknowledges and reinforces the principle that suppliers are a critical source of business value and not just a category of business spending that needs to be reduced.

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