Scenario Quick Start Report

Tackle Your Top 10 CX Transformation Challenges With Forrester’s Scenario Quick Start Cards

February 6th, 2023
Su Doyle, Senior Analyst
Su Doyle Senior Analyst
With contributors:
Rick Parrish , Colleen Fazio , Maxie Schmidt , Joana de Quintanilha , AJ Joplin , Christina McAllister , Angelina Gennis , Shari Srebnick , Judy Weader , Ananya Suresh

Summary

Customer experience (CX) leaders must organize stakeholders companywide to create experiences that are on brand, consistent, and high quality. However, CX leaders rarely have direct authority over the people, processes, and technology they need to influence, so their efforts can easily lose momentum. To address this, Forrester has crafted a series of scenario quick start cards to help CX leaders tackle their most common challenges.

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