Summary
Digital transformation is entering a new epoch in which automation is a critical competency. As the incremental gains from first-generation digital investments plateau, firms turn to automation to enhance competitive advantage. As they move beyond just automating tasks or processes, organizations must reimagine their operating models through automation. The endgame is an autonomous enterprise. To attain this, firms must evolve an enterprisewide automation fabric that weaves together workforce, processes, and technology and promotes an automation-first culture. This report outlines the first steps that organizations should take to build their automation fabric.
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