Best Practice Report

Take Your Intranet And Internal Communications Success Metrics To The Next Level

Adopt A Data-Driven, Continuous Improvement Mindset

June 28th, 2023
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
With contributors:
Katy Tynan , Andrew Hewitt , Glenn O'Donnell , Chris Langlois , Jen Barton

Summary

While technology decision-makers often own the budget and infrastructure for intranets and employee communication tools, a team of content and communication pros will own their operations and strategy. These roles, when in sync, can contribute to an ever-improving digital employee experience. Communication leaders need data and analytics to mature how they define program success and to continually improve the information they deliver to their internal audiences.

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